Terms of Service

Important: These Terms form an agreement between you (“Customer”, “you”) and TURNEL LLC (“TURNEL”, “Turnel”, “we”, “us”). By ordering, paying for, or using any Turnel service you agree to these Terms, our Acceptable Use Policy, and our Privacy Policy. If a written order conflicts with these Terms, the order controls for that conflict only.

1. Services

TURNEL LLC is an Internet Service Provider. We provide ISP connectivity, BGP sessions with Autonomous Systems, IP transit, IPv6 tunnel services (including WireGuard, GRE, and IPIP where offered), dual-stack networking, and related IPv4/IPv6 addressing as described on turnel.com or in your order. Website prices are starting rates in US Dollars and may change until confirmed. Provisioning times are estimates. BGP announcements require authorised ASN and prefix use; IRR/RPKI filtering and routing policy apply.

2. IPv4 and IPv6 allocations

Unless otherwise stated, each active Tunnel plan includes a FREE IPv6 /48 for use with that service, and IPv4 as specified on the plan or order. Allocations remain TURNEL LLC network resources (or resources we are authorised to assign). You must not announce, transfer, or use prefixes outside authorised use. On suspension or termination we may reclaim addresses. Abuse of prefixes is an AUP violation.

3. Accounts and payment

You must provide accurate contact and billing information. Fees are typically billed monthly in advance. Non-payment may result in suspension. Except where required by law or agreed in writing, prepaid fees are non-refundable once service is provisioned.

4. Acceptable use

You must comply with the AUP. We may suspend or terminate immediately for abuse, legal risk, or harm to the network or other customers.

5. Customer responsibility

You are responsible for securing your tunnel endpoints, keys, routing, and lawful use of allocated space. Downstream users you serve remain your responsibility under these Terms and the AUP.

6. Availability

Website uptime or performance statements are operational targets unless a separate written SLA is signed.

7. Limitation of liability

To the maximum extent permitted by law, TURNEL LLC is not liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, or data. Aggregate liability for claims relating to the Services is limited to fees paid for the affected service in the three (3) months before the claim. Nothing excludes liability that cannot be limited under applicable US law.

8. Governing law

These Terms are governed by the laws of the State of Wyoming, USA. Courts located in Wyoming shall have exclusive jurisdiction, without prejudice to TURNEL LLC seeking interim relief elsewhere.

9. Contact

info@turnel.com · +1-307-434-9300 · TURNEL LLC, Internet Service Provider · Wyoming, USA · PoP Salt Lake City, USA