Privacy Policy

This Policy covers turnel.com and our sales/support communications. Traffic and content you send through your tunnel or ISP service remains your responsibility.

1. Controller

TURNEL LLC, Internet Service Provider, registered in Wyoming, USA (PoP: Salt Lake City, USA). Contact: info@turnel.com · +1-307-434-9300

2. Data we collect

Account and order details (name, email, phone, billing), technical contact data for tunnel provisioning (public keys, endpoint addresses), support correspondence, and basic website logs (IP, user agent, pages) for security and operations.

3. Why we use it

To provision and bill ISP/tunnel services, respond to support, meet legal obligations, and protect the network from abuse.

4. Sharing

We do not sell personal data. We may share with payment processors, infrastructure providers, or when required by law or to address abuse/security incidents.

5. Retention

We keep account and billing records as needed for operations and legal requirements. Tunnel configuration details are retained while the service is active and for a reasonable period afterward for abuse investigation.

6. Your choices

Subject to applicable US law, you may request access, correction, or deletion. Email info@turnel.com. Some records must be kept where legally required.

7. Updates

We may update this Policy; the “Last updated” date will change. Continued use after updates constitutes acceptance where permitted by law.